- Hello. My name's Hillary. I have an appointment with Sandra Bates.
- Welcome to Travel Agency my name's Keyla Carrasquillo.
- Miss Sandra Bates will be here shortly.
- Would like a drink?
- No, thanks you
- Please can I use a telephone?
- Yes, you can use the fax too.
- No, only need the telephone.
- This is the telephone.
- Thank you
- Do you need something more?
- Yes can you tell me now far is the station?
- Sure, two miles-ten minutes by Taxi
- Can I get you one?
- Yes, please. Maybe 2:00pm?
- I will do that Sandra Bates is free now
- Can I take you to Mrs. Bates office?
page 10
- Have you been to San Francisco before?
- No. it's my first visit.
- Well, I hope you like it.
- I'm sure I will.
- And... er, is the hotel all right?
- Yes, it's veru comfortable.
- I'm glad. So, do you have much time here in the U.S.? Are you staying long?
- No, I have to go back tomorrow afternoon.
- Oh, I see. You'll have to come back again!
- Of, course I will
- So what time's your flight tomorrow?
- In the evening, 6:35.
- Well, I can get you a taxi if you like, to get yuou there in good time.
- Yes, you can. Thank you.
- No problem at all. Was it a good flight today?
- No, it wasn't actually.
- I am to sorry to hear that.
- How was tha weather?
- It was raining quite hard. There was a lot of turbulence.
- I hope you have good luck this time.
why is eye contact important?
ResponderEliminarBecause demostrate a the other person respect, attention and interest. At the culture diversity demostrate the different forms. In the office is very important to the guest to a good communication.